FAQ
LEASING QUESTIONS
DO I NEED AN APPOINTMENT? DO YOU TAKE WALK-INS?
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.WHY DO YOUR PRICES HAVE RANGES?
Our apartment homes are priced individually based on the amenities and features.WHAT IS THE APPLICATION FEE & ADMINISTRATION FEE? IS IT REFUNDABLE?
Application fees are $50.00 per person ages 18 and older occupying the apartment. You may pay this fee online for no cost, using your checking account and routing number or by credit card (a small fee would apply). All application fees are nonrefundable. The Administration fee is a $65 charge we use to cover all other fees associated with the process of your move-in. This fee is considered non-refundable once the application is approved.HOW DO I APPLY?
All applications are submitted online through the website. You can access the application by selecting "apply now" on the home screen; or you can visit the floor plans, choose which one works best for you, and then click apply. You can view our available units here.DO YOU REQUIRE RENTERS INSURANCE?
Our property does require renters insurance. Your insurance policy must have a minimum of $100,000 in liability coverage. We do ask that this is provided to us prior to move-in to prevent our force-placed policy from automatically being billed to you from E-Premium. this policy is at a monthly charge of $25 and fulfills the requirements of your lease but does not cover your personal belongings.WHICH UTILITIES DO I PAY FOR?
Residents are responsible for setting up and paying their electric service to PNM (Public Service Co. of New Mexico). A flat rate utility fee for water, sewer and trash will be charged by and paid to the property with your rent each month. The rate varies depending on the size of the apartment that you choose.WHAT IS THE SECURITY DEPOSIT?
Security deposits for our apartments start out at $300 for an accepted application. The security deposit can range all the way up to be equal to one month's rent- based off of credit, background, rental and employment history screening.WHEN IS MY RENT PAYMENT DUE? WHAT DAY OF THE MONTH AM I LIABLE FOR A LATE CHARGE?
Rent is always due on the first. A 10% late fee will be applied on the 4th of every month.HOW CAN I PAY MY RENT?
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.WHAT KIND OF PETS DO YOU ALLOW? HOW MANY PETS MAY I HAVE?
This property allows for up to 2 pets in each home, cats or dogs. We require a nonrefundable fee of $200 for up to 2 pets. Monthly pet rent is $25 for 1 pet and $50 for 2 pets. Weight restrictions of 40lbs. Breed restrictions apply, contact office for further information.RESIDENT QUESTIONS
IF I GET A JOB TRANSFER, CAN I BREAK THE LEASE?
Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is equal to two months rent. This fee must e paid on the last day of the 60 day notice. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
IF I AM PART OF THE MILITARY AND RECEIVE DEPLOYMENT OR REASSIGNMENT ORDERS, CAN I BREAK THE LEASE?
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.HOW CAN I REFER A FRIEND?
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.THERE IS A PERSON WHO MIGHT BE STAYING WITH ME FOR A WHILE, IS THAT PERMITTED BY THE LEASE?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.